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Mr. Andrew Turner: To ask the Chancellor of the Exchequer what proportion of the population of the travel to work areas covering (a) the Isle of Wight, (b) Bournemouth, (c) Southampton and (d) Portsmouth work outside their travel to work area. 
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borough council area, (c) Merseyside, (d) Manchester, (e) the north-west, (f) other regional development area regions and (g) England in (i) 1996, (ii) 1997, (iii) 1998, (iv) 1999, (v) 2000 and (vi) 2001, were employed in (A) manufacturing, (B) hotel and catering, (C) retailing, (D) finance and business services, (E) IT, (F) wholesale and distribution, (G) construction and (H) other services. 
|Industry||St. Helens, South||St. Helens||Merseyside||Manchester||North-west Government office region(17)||England|
|Industry: 1537: Manufacturing|
|Industry: 55: Hotels and restaurants|
|Industry: 52: Retail trade, except of motor vehicles|
|Industry: 6567, 74: Finance and business services|
|Industry: 72: Computing and related activities|
||Industry: 51: Wholesale trade/commission trade, etc.
||Industry: 45: Construction
||Industry: 93: Other service activities
(17) Including Merseyside
1. The percentages are based on aggregates from which agriculture class 0100 (1992 SIC) have been excluded.
2. The numbers in the industry descriptions correspond to industries contained in the Standard Industrial Classification, 1992.
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Phil Hope: To ask the Secretary of State for Work and Pensions what steps he is taking to improve the performance of local authorities in administering housing benefit and council tax benefit. 
We are today launching a set of comprehensive performance standards covering the full range of administration. For the first time local authorities will know exactly what it is we are expecting them to achieve. A copy of the product has been placed in the Library and this month two copies of the package will be sent to every English, Welsh and Scottish authority administering these benefits.
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The standards cover seven functional areas and deliberately address the full range of administrative activity, not just speed, accuracy and security. They will provide a basis for measuring performance in administering housing benefit and council tax benefit, enabling local authorities to conduct a self-assessment to determine their own level of performance and to work in an environment of continuous improvement.
The performance standards demonstrate our determination to improve the standard of housing benefit and council tax benefit administration, as part of our wider drive to reduce barriers to work, promote dignity and security in retirement and to protect the system against fraud and error.
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BFI reports finding evidence of good policies and procedures, but these were undermined by inadequate implementation or monitoring. For example, a benefit take-up policy existed but there was limited evidence of implementation.
The report identifies a range of examples of poor administration. This includes an inadequate management checking regime, poor standards for verifying claims for benefit, and failure to process all new claims within 14 days of receiving all the necessary information.
The council had no policy on overpayments. The lack of quality management information and a lack of managerial or supervisory involvement contribute to poor overpayment recovery. In March 2000 the council's recorded overpayment debt stood at almost £5 million and was rising year on year.
While the city of Salford council had a positive counter fraud strategy and had provided officers with a good procedures manual, investigation quality was found to be inadequate. There was no control over investigations, nor over the workload of each investigator which was found to be excessive.
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