RESPONSE FROM OUTDOOR RECREATION ON THE
CONSULTATION PROCESS ACTION PLAN (ORIGINAL PLAN ATTACHED)
1. WARD MEMBERS
1.1 Members are kept informed of development
projects and sensitive issues in their respective Wards. These
include land issues (leases and possible sale or acquisitions).
Travellers and issues which have a direct effect on members of
each community. Members area also consulted prior to reports to
Cabinet. The present system seems to work well and is documented
by each service manager.
1.2 Specifically in relation to Best Value
reviews in Outdoor Recreation Division.
Update on Best Value customer satisfaction
survey to Community Services Scrutiny Committee on 23 September
Completed consultation results and
results of customer satisfaction to Community Services Committee
Annual feedback of consultation to
members each subsequent year that Best Value consultation is carried
This is ongoing and includes:
Two full meetings per year with self
managed groups. Other meetings are arranged as required or in
response to specific issues (such as improvements, complaints,
premises repairs and wider community involvement). There is also
regular dialogue on a daily/weekly basis with all the groups.
Three full meetings per year with
Outdoor Sports Pitch usersLegal Officials and Referees.
There is also regular and continuing dialogue with Legal Officials
and individual clubs.
Monthly meetings with "SPADE"
community group at Shroggs Parks.
Many other groups are consulted on
a regular basis, including Sports Clubs, Event Organisers, etca
comprehensive list of community contacts has been completed in
January 1999 to be kept up to date on an annual basis.
Minutes/notes are kept of each meeting.
(i) Customer satisfaction exercise carried
out in July-August 1999 as part of a Best Value pilot.
(ii) Lists of consulting groups are being
drawn up for Best Value Pilot in 2000 as part of the Best Value
pilot for Outdoor Recreation Division.
Documentation in place.
Customer satisfaction using one to one questionnaire
in place to be carried out each year in July and August, with
100 questionnaires completed in 1999 in 10 major parks plus at
least six sites within the Best Value pilot area and as part of
the benchmarking exercise with the Greenspace benchmark group.
This will be repeated every year to measure continuous improvement.
Annual resource implication.
5. REVIEW ARRAIGNMENTS
Initial staff presentation being measured for
delivery October/November. Staff consultation due 2000.
Where appropriate. In line with Best Value reviews
resource implications funding required.
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Senior Development Officer, Leisure Services