BARCLAYCARD ONLINE SHOPPING CHARTER
Barclaycard's Top Tips for Buying Online
1. LOOK FOR
Visit The Guide at www.barclaycard.co.uk, where
you'll find our online shopping partners.
2. GET TO
If you're not familiar with an online store,
it's a good idea to contact them first and ask for some company
background before you buy.
3. BE AWARE
Members of the public often use classified ads
and auctions to sell online. Most people are perfectly honest.
However, if you do have any problems, your legal rights may not
be the same as they would be if you were dealing with a business.
So always make sure you know whom you're buying fromthen
you can make an informed choice.
4. KEEP YOUR
If you register with a particular store or site,
you'll be asked to enter a user name and password. Keep your passwords
completely secretthe same way as you would look after your
cashpoint PIN number.
5. READ THE
A good policy should cover the cost and method
of delivery, the currency accepted and the taxes applied. It should
also tell you the return and refund rules. Be sure to make a note
of the contact telephone number/order number or email address.
6. CHECK FOR
Make sure that you're using a secure browser
Your browser is the piece of software that enables
your computer to access the World Wide Web. (You probably know
that already, but not everyone does!)
A secure browser such as Netscape Navigator
version 2.0 and onwards, or Mircosoft Internet Explorer will show
you whether or not the web site you are visiting is secure.
(Broken key icon)
A broken key or padlock = unprotected
An intact key or padlock = secure
These browsers also scramble your personal data
before sending it, so no one else can read it.
Next check the web site address
A secure site will often have https:// at the
beginning instead of http:// (The "s" stands for secure).
Finally, if the web site gives you the option
of using a secure checkoutsay yes!
7. SAVE A
Just as you save till receipts in case you need
to return or exchange something, you need to keep a record of
all online transactions too. Print and save a copy of your completed
order form and your order confirmation. Most reputable sellers
will email you with an order confirmation within 24 hours. Always
keep a record of the website address.
8. INSPECT YOUR
When you take delivery of goods you buy online,
be sure to check that they're exactly what you ordered. If you're
unhappy with the quality, or have any other problem, first contact
the retailer direct. If you have any difficulty resolving the
query with the retailer, please contact Barclaycard Customer Service.
We'll do our best to help.
9. CHECK YOUR
Check the items on your monthly statement as
soon as you receive it against your saved receipts. If there are
items on there that you don't recognise simply call Barclaycard