Select Committee on European Union Minutes of Evidence


BARCLAYCARD ONLINE SHOPPING CHARTER

Barclaycard's Top Tips for Buying Online

1.  LOOK FOR BARCLAYCARD-APPROVED SITES

  Visit The Guide at www.barclaycard.co.uk, where you'll find our online shopping partners.

2.  GET TO KNOW A COMPANY BEFORE YOU BUY

  If you're not familiar with an online store, it's a good idea to contact them first and ask for some company background before you buy.

3.  BE AWARE OF PRIVATE SELLERS

  Members of the public often use classified ads and auctions to sell online. Most people are perfectly honest. However, if you do have any problems, your legal rights may not be the same as they would be if you were dealing with a business. So always make sure you know whom you're buying from—then you can make an informed choice.

4.  KEEP YOUR PASSWORDS SECRET

  If you register with a particular store or site, you'll be asked to enter a user name and password. Keep your passwords completely secret—the same way as you would look after your cashpoint PIN number.

5.  READ THE DELIVERY AND RETURNS POLICIES BEFORE YOU ORDER

  A good policy should cover the cost and method of delivery, the currency accepted and the taxes applied. It should also tell you the return and refund rules. Be sure to make a note of the contact telephone number/order number or email address.

6.  CHECK FOR A SECURE CONNECTION BEFORE YOU ENTER YOUR BARCLAYCARD DETAILS

Make sure that you're using a secure browser

  Your browser is the piece of software that enables your computer to access the World Wide Web. (You probably know that already, but not everyone does!)

  A secure browser such as Netscape Navigator version 2.0 and onwards, or Mircosoft Internet Explorer will show you whether or not the web site you are visiting is secure.

  (Broken key icon)

A broken key or padlock = unprotected

  (Key icon)

An intact key or padlock = secure

  These browsers also scramble your personal data before sending it, so no one else can read it.

Next check the web site address

  A secure site will often have https:// at the beginning instead of http:// (The "s" stands for secure).

Finally, if the web site gives you the option of using a secure checkout—say yes!

7.  SAVE A RECORD OF YOUR TRANSACTIONS

  Just as you save till receipts in case you need to return or exchange something, you need to keep a record of all online transactions too. Print and save a copy of your completed order form and your order confirmation. Most reputable sellers will email you with an order confirmation within 24 hours. Always keep a record of the website address.

8.  INSPECT YOUR GOODS CAREFULLY

  When you take delivery of goods you buy online, be sure to check that they're exactly what you ordered. If you're unhappy with the quality, or have any other problem, first contact the retailer direct. If you have any difficulty resolving the query with the retailer, please contact Barclaycard Customer Service. We'll do our best to help.

9.  CHECK YOUR STATEMENT

  Check the items on your monthly statement as soon as you receive it against your saved receipts. If there are items on there that you don't recognise simply call Barclaycard Customer Service.





 
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