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Earl Howe: In accordance with the principles of the Citizen's Charter, a survey of customers of the MAFF Regional Service Centres was carried out by a firm of independent consultants in early 1995. The overall results are very positive and show that nearly nine in ten customers felt their MAFF centre had done a good, very good or excellent job in dealing with their most recent scheme or licence application. We will be considering carefully what can be done to address those areas where our customers feel that there is scope for improvement in our performance.
The Parliamentary Under-Secretary of State, Department of Transport (Viscount Goschen): The Government will, in assessing the impartiality and objectivity of proposals for the Transport Research Laboratory, require prospective purchasers to demonstrate that there would be no actual or potential conflict of interest between their business operations and the supply of scientific advice and research.
Viscount Goschen: Staffing at the Transport Research Laboratory is an operational matter delegated to the Chief Executive under the TRL Framework Document. The Chief Executive exercises his delegated authority in accordance with Civil Service terms and conditions for the re-employment of staff.
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