Culture, Media and Sport

Archaelogy and Cultural Heritage

Dan Jarvis: To ask the Secretary of State for Culture, Olympics, Media and Sport what recent steps her Department has taken to involve and interest young people in (a) archaeology and (b) heritage; and if she will make a statement. [122629]

Mr Vaizey: Involving and interesting young people in archaeology and heritage are key aims of the Department, of English Heritage (EH) and of the Heritage Lottery Fund (HLF). EH engages young people through programmes such as Discovery Visits which invite school children to explore and learn from the historic properties in English Heritage's care.

In 2011-12 there were nearly 640,000 educational visits to EH's historic properties, collections and tailored learning activities and resources. EH also provides funding for the Council for British Archaeology's Young Archaeologists' Club, the only UK-wide club for young people up to the age of 17 interested in archaeology.

This year EH was awarded £2.7 million by the Department for Education for the Heritage Schools Initiative that, working with the heritage sector over three years, will encourage schools to use their local heritage in delivering the curriculum.

All projects supported by HLF deliver learning outcomes and many engage children and young people directly in activity that helps them learn about their built environment. HLF estimates that over 26,000 of its projects and more than £4.4 billion of its funding has benefited children and young people across the UK.

2012 marks 10 years of HLF's successful Young Roots programme though which young people aged 11-25 deliver local heritage projects and learn new skills. HLF has awarded £27.5 million to over 1,300 Young Roots projects led by young people, including over £400,000 in youth-led projects specifically focused on archaeology.

Through the newly-formed Cultural Education Partnership Group, HLF, other lottery distributors and EH are seeking to align their strategies so as to maximise the number of high quality cultural education opportunities for children and young people in England.

Arts

Dan Jarvis: To ask the Secretary of State for Culture, Olympics, Media and Sport what assessment she has made of the contribution of the creative industries to local economies in each region. [122628]

17 Oct 2012 : Column 341W

Mr Vaizey: The Department for Culture, Media and Sport (DCMS) does not currently produce regional data for creative industries estimates, either for employment or for gross value added (GVA). It has, however, published regional data on creative industries for the number of enterprises (head offices) and local units (workplaces) on a consistent basis for the last three years. This can be found by clicking on the ‘Key findings and table’ documents located on the following webpage:

http://www.culture.gov.uk/publications/8682.aspx

On the ground, economic research has not been undertaken since the abolition of the regional development agencies. However, Creative England—a national agency that invests in and supports creative ideas, talent and businesses in film, TV, games and digital media—is liaising with, for example, local enterprise partnerships, raising funds for research and doing a major research project with EC funds on creative clusters. Creative England recently partnered with Birmingham county council on a scoping of the creative sector.

Broadband

John Mann: To ask the Secretary of State for Culture, Olympics, Media and Sport how many local authorities had had Broadband Delivery UK audits before 1 September 2012; and how many such local authorities have had those audits agreed. [122792]

Mr Vaizey: Under the terms of the BDUK grant agreement with local authorities, the Department for Culture, Media and Sport can carry out audits of projects, but to date, no audits have taken place and there are no immediate plans to audit any of the local broadband projects.

John Mann: To ask the Secretary of State for Culture, Olympics, Media and Sport how many local authorities have been required to have a new additional audit by Broadband Delivery UK in (a) September, (b) October and (c) November 2012. [122793]

Mr Vaizey: Under the terms of the BDUK grant agreement with local authorities, the Department for Culture, Media and Sport can carry out audits of projects, but to date, no audits have taken place and there are no immediate plans to audit any of the local broadband projects.

John Mann: To ask the Secretary of State for Culture, Olympics, Media and Sport when the next negotiations with the EU on state aid, broadband and Broadband Delivery UK will take place. [122794]

Mr Vaizey: I can confirm that it is our understanding that the Commission is on track to issue its final decision in late October/early November which will allow projects to get under way.

Information and Communications Technology

Dan Jarvis: To ask the Secretary of State for Culture, Olympics, Media and Sport how many IT systems which cost over £1 million and were introduced since May 2010 are in use in her Department. [122470]

Hugh Robertson: None.

17 Oct 2012 : Column 342W

Dan Jarvis: To ask the Secretary of State for Culture, Olympics, Media and Sport how many IT projects have been developed for her Department since May 2010. [122475]

Hugh Robertson: Since May 2010, four IT projects have been developed by the Department.

Newspaper Licensing Agency

Ian Murray: To ask the Secretary of State for Culture, Olympics, Media and Sport what the cost to her Department was of Newspaper Licensing Agency licences for scanned content for each year since 2010. [122734]

Hugh Robertson: The cost of the Newspaper Licensing Agency licence for digital press clippings to the Department, is set out in the following table:

 Cost (net) (£)

2009-10

0

2010-11

0

2011-12

(1)49,563.44

(1) These costs include media monitoring activity for the Olympic and Paralympic Games.

Work and Pensions

Atos Healthcare

Tom Greatrex: To ask the Secretary of State for Work and Pensions what correspondence he has received from any Minister in the Scottish Government on Atos Healthcare; and if he will place copies of any such correspondence in the Library. [122634]

Mr Hoban: We receive correspondence from Ministers across Great Britain on both the work capability assessment (WCA) and Atos Healthcare. We are committed to continually improving the WCA, and Ministers’ ongoing interest in the assessment highlights the need to build on the improvements already made.

Carer's Allowance

Alun Cairns: To ask the Secretary of State for Work and Pensions (1) what plans he has to increase the earnings threshold for carer's allowance; [122632]

(2) what plans he has to synchronise minimum wage rises with the earnings threshold for carer's allowance. [122633]

Mr Hoban: There are no current plans to increase the earnings threshold, or to synchronise minimum wage rises with the earnings threshold for carer's allowance.

Employment and Support Allowance

Tom Greatrex: To ask the Secretary of State for Work and Pensions on how many occasions a decision by his Department in relation to eligibility for employment and support allowance has been overturned without the claimant undertaking a formal appeal process in each month since May 2010. [122624]

Mr Hoban: The information requested is not available.

17 Oct 2012 : Column 343W

Housing Benefit

Ms Ritchie: To ask the Secretary of State for Work and Pensions what proportion of housing benefit claimants (a) of all ages and (b) under 26 were (i) in work and (ii) unemployed in the latest period for which figures are available. [123052]

Steve Webb: The number of claimants of housing benefit (HB) who are unemployed is not available.

17 Oct 2012 : Column 344W

Information is only available for those HB claimants whose claim is passported and who receive jobseeker’s allowance (income-based). The Department does collect information on those in receipt of jobseeker’s allowance from the housing benefit data source (the single housing benefit extract) but to assess the completeness of recording and quality assure the figures would incur disproportionate cost.

Such information as is available is in the following table.

Housing benefit recipients, non-passported and in employment, Great Britain, May 2012
  All non-passportedOf which: In employmentPercentage of all HB recipients who are in employment

All recipients

5,031,740

1,753,426

903,435

18.0

Recipients aged under 26

500,290

137,542

102,347

20.5

Notes: 1. The data refer to benefit units, which may be a single person or a couple. 2. Recipients are as at second Thursday of the month. 3. Case load data are rounded to the nearest 10, percentages to one decimal place. 4. SHBE is a monthly electronic scan of claimant level data direct from local authority computer systems. It replaces quarterly aggregate clerical returns. The data are available monthly from November 2008 and May 2012 is the most recent available. 5. This data refers to people receiving housing benefit not in receipt of a passported benefit and are recorded as being in employment if their local authority has recorded employment income from either the main claimant, or partner of claimant (if applicable), in calculating the housing benefit award. People receiving passported benefits who are working part-time cannot be identified and are therefore not included in this analysis. Source: Single Housing Benefit Extract (SHBE)

Housing Benefit: Young People

Mr Bain: To ask the Secretary of State for Work and Pensions if he will make an assessment of the potential effects of the withdrawal of housing benefit from those aged under 25 years on levels of (a) homelessness and (b) poverty in each of the next four financial years. [122977]

Ms Ritchie: To ask the Secretary of State for Work and Pensions (1) what his policy is on the removal of housing benefit for people aged under 26 years; [123055]

(2) what discussions he has had with (a) the Social Development Minister in Northern Ireland and (b) the Secretary of State for Northern Ireland on future changes to the age of eligibility for housing benefit; [123147]

Steve Webb: Current Government policy does not include withdrawing housing support from people aged under 25.

Jobcentre Plus

John Healey: To ask the Secretary of State for Work and Pensions how many complaints have been made by users of Jobcentre Plus against staff in the last five years by (a) region and (b) Jobcentre Plus office. [123145]

Mr Hoban: The information requested is provided in the following tables:

Jobcentre Plus Customer Complaints Level 1 and 2—2008-09 to 2010-11
Complaints category: Helpfulness/courtesy of staff
  Regions:
 NationalEast MidlandsEast of EnglandLondonNorth EastNorth West

2008-09

4,430

145

234

801

163

369

2009-10

5,149

161

340

839

223

365

2010-11

7,616

226

360

1,257

332

514

Complaints category: Helpfulness/courtesy of staff
  Regions:
 NationalScotlandSouth EastSouth WestWalesWest MidlandsYorks and Humber

2008-09

4,430

438

479

392

311

437

348

2009-10

5,149

429

527

365

272

578

373

2010-11

7,616

965

521

391

225

666

389

17 Oct 2012 : Column 345W

17 Oct 2012 : Column 346W

Jobcentre Plus Customer Complaints Level 1 and 2—2011-12 to date
Complaints category: DWP staff do not treat me with respect
  Groups:
 NationalCentral EnglandLondon and Home CountiesSouthern EnglandNorth WestNorth Eastern EnglandWalesScotland

2011-12

7,344

1,287

2,000

873

670

763

250

1,105

2011-13 to date

6,416

649

1,106

753

2,210

494

137

563

The tables show a breakdown of complaints made about Jobcentre Plus staff in the last five years. From 2008-2009 to 2010-11 the breakdown is provided by region. Following the introduction of a new complaints handling process, the data from 2011-12 are now recorded at group level. Office level data are not available as returns are made by JCP districts. DWP have eight standard complaint categories. In 2011-12 JCP aligned with these categories, so while the complaints from 2008-09 to 2010-11 are recorded as complaints about the helpfulness/courtesy of staff, the complaints from 2011-12 to date are recorded under the category ‘DWP staff do not treat me with respect’.

Jobseeker's Allowance

Caroline Dinenage: To ask the Secretary of State for Work and Pensions what steps his Department has taken to ensure that people can continue to receive jobseeker's allowance while waiting for Criminal Records Bureau clearance to take up a new job. [122789]

Mr Hoban: Jobseeker's allowance is payable whenever a claimant is available for and actively seeking work.

It is possible for a person to restrict the type of work they are willing to take as long as they can show they still have a reasonable chance of finding work within this restriction, for example, a jobseeker might wish to restrict their availability to temporary jobs until the Criminal Records Bureau check has been completed.

Jobseeker's Allowance: Peterborough

Mr Stewart Jackson: To ask the Secretary of State for Work and Pensions how many people aged 50 and over were claiming jobseeker's allowance in Peterborough constituency in each quarter since 2001; what proportion of the working population such people represented; and if he will make a statement. [121756]

Mr Hoban: The information on jobseeker's allowance claimants aged 50 and over in Peterborough parliamentary constituency as a percentage of the working age population for each quarter from February 2001 to August 2012 is as follows:

 Claimants aged 50 and overClaimants as percentage of working age population (%)

February 2001

210

0.4

May 2001

195

0.3

August 2001

200

0.3

November 2001

180

0.3

February 2002

185

0.3

May 2002

185

0.3

August 2002

185

0.3

November 2002

175

0.3

February 2003

175

0.3

May 2003

170

0.3

August 2003

175

0.3

November 2003

155

0.3

February 2004

190

0.3

May 2004

195

0.3

August 2004

215

0.4

November 2004

205

0.3

February 2005

240

0.4

May 2005

265

0.4

August 2005

245

0.4

November 2005

240

0.4

February 2006

265

0.4

May 2006

310

0.5

August 2006

255

0.4

November 2006

290

0.4

February 2007

335

0.5

May 2007

320

0.5

August 2007

310

0.5

November 2007

280

0.4

February 2008

280

0.4

May 2008

245

0.4

August 2008

265

0.4

November 2008

315

0.5

February 2009

480

0.7

May 2009

575

0.8

August 2009

575

0.8

November 2009

590

0.9

February 2010

580

0.8

May 2010

550

0.8

August 2010

490

0.7

November 2010

465

0.7

February 2011

520

0.8

May 2011

510

0.7

August 2011

550

0.8

November 2011

540

0.8

February 2012

630

0.9

May 2012

630

0.9

August 2012

635

0.9

Notes: 1. Figures are computer held cases only. 2. Claimant figures are rounded to the nearest 5, percentages to one decimal place. 3. Percentages are calculated using working age ONS Mid-Term population estimates and include females aged 16 to 59 and males aged 16 to 64 from the relevant parliamentary constituency. 4. Caseload data are published at: https://www.nomisweb.co.uk/Default.asp Source: 100% Count of unemployment-related benefits, Jobcentre Plus computer systems ONS Mid Term population estimates 2001 to 2010

17 Oct 2012 : Column 347W

Poverty: Children

Margaret Curran: To ask the Secretary of State for Work and Pensions how many children were living in poverty in Scotland in each of the last 10 years. [123143]

Esther McVey: Estimates of the number and proportion of children living in poverty in the United Kingdom are published in the Households Below Average Income (HBAI) series. Estimates specifically for Scotland are published in the Poverty and Income Inequality in Scotland series.

17 Oct 2012 : Column 348W

The Child Poverty Act 2010 sets four income-based UK-wide targets to be met by 2020. The targets are based on the proportion of children living in households with relative low income, absolute low income, combined low income and material deprivation and persistent poverty (all before housing costs have been taken into account).

Relative low income and absolute low income figures for the last 10 years and combined low income and material deprivation for the last seven years for Scotland can be found in table 1 as follows:

Table 1. Child Poverty Statistics for Scotland—number and percentage of children falling below various thresholds, 2001-02 to 2010-11
 Relative low income (BHC)Absolute low income (BHC)Combined low income and material deprivation
 ThousandPercentageThousandPercentageThousandPercentage

2001-02

280

27

170

16

2002-03

260

25

170

16

2003-04

250

24

160

15

2004-05

210

21

130

13

170

16

2005-06

210

21

130

12

130

13

2006-07

210

21

120

12

160

16

2007-08

200

20

120

12

150

15

2008-09

210

21

110

11

160

16

2009-10

200

20

110

11

150

15

2010-11

170

17

100

10

130

13

Notes: 1. These statistics are based on the Poverty and Income Inequality in Scotland: 2010-11 data sourced from the 2010-11 Family Resources Survey (FRS) and are available at: http://www.scotland.gov.uk/Resource/0039/00394961.pdf 2. The income measures used to derive the estimates shown employ the same methodology as the Department for Work and Pensions publication “Households Below Average Income” (HBAI) series, which uses disposable household income, adjusted using modified OECD equivalisation factors for household size and composition, as an income measure as a proxy for standard of living and is available at: http://research.dwp.gov.uk/asd/index.php?page=hbai_arc 3. The relative low income child poverty measure captures the number of children who live in a household with an equivalised income below 60% of contemporary median income, Before Housing Costs (BHC). 4. The absolute low income child poverty measure captures the number of children who live in a household with an equivalised income below 60% of 1998-99 median household income held constant in real terms. 5. The combined low income and material deprivation measure captures the number of children who live in a household with an equivalised income below 70% of contemporary median income and have a material deprivation score of 25 or more. A suite of questions designed to capture the material deprivation experienced by families have only been captured since 2004-05 and are therefore only available from this year onwards. 6. All estimates are based on survey data and are therefore subject to a degree of uncertainty. Small differences should be treated with caution as these will be affected by sampling error and variability in non-response. 7. Numbers and percentages of children in low-income households have been rounded to the nearest 10,000 children or percentage point. Source: Poverty and Income Inequality in Scotland: 2010-11

Figures for persistent poverty are published in a separate statistical release called Persistent Poverty in Scotland and can be found in table 2 as follows:

Table 2. Persistent Child Poverty Statistics (%) for Scotland 1999-2002 to 2005-08
 Persistent Poverty (BHC) (%)

1999-2002

19

2000-03

18

2001-04

17

2002-05

13

2003-06

12

2004-07

13

2005-08

13

Notes: 1. These statistics are based on the Persistent Poverty in Scotland data sourced from the British Households Panel Survey (BHPS) and are available at: http://www.scotland.gov.uk/Resource/0039/00395002.pdf 2. The persistent child poverty measure captures the number of children who have lived in a household with an equivalised income of less than 60% of contemporary median income for at least three of the last four years, BHC. 3. All estimates are based on survey data and are therefore subject to a degree of uncertainty. Small differences should be treated with caution as these will be affected by sampling error and variability in non-response. 4. Percentages of children in low-income households have been rounded to the nearest percentage point. Source: Persistent Poverty in Scotland

Social Security Benefits: Disqualification

Mr Ward: To ask the Secretary of State for Work and Pensions how many people in Bradford district were sanctioned under his Department's mandatory work

17 Oct 2012 : Column 349W

activity scheme for failing to participate in the scheme whilst claiming job seeker's allowance. [123021]

Mr Hoban: The number of individuals claiming jobseeker’s allowance (JSA) that have had sanctions applied for failing to participate in mandatory work activity in Bradford local authority between 16 May 2011 to 30 April 2012 is 130.

Note:

Figures are rounded to the nearest 10.

Source:

DWP Information Directorate: JSA Sanctions and Disallowance Decisions Statistics Database.

State Retirement Pensions

Caroline Lucas: To ask the Secretary of State for Work and Pensions what estimate he has made of the number of women born between 6 June 1951 and 5 December 1953 who will reach state pension age before men born during the same period; if he will estimate (a) the number of such women who will receive a state pension of less than £140 per week and (b) the average state pension of (i) women and (ii) men born during this period; what recent discussions he has had about pensioner poverty among pensioners who will reach pension age before the single tier state pension scheme starts; and if he will make a statement. [121557]

Steve Webb [holding answer 18 September 2012]:Women born between 6 June 1951 and 5 December 1953 reach state pension age between 6 September 2012 and 6 November 2018 so information on actual amounts of state pension is not yet available. The Department's forecasting models suggest that around 1 million women

17 Oct 2012 : Column 350W

and around 2.2 million men will start to receive state pension between April 2012 and March 2019:

(a) Around 510,000 of these women are estimated to have a gross state pension of less than £140 per week (in 2012-13 earnings terms) or around 50% of all women in this cohort. For the men starting to receive state pension over the same period around 460,000 are estimated to have a gross state pension of less than £140 per week (in 2012-13 earnings terms) or around 20% of all men in this cohort.

(b) The average (median) amount of gross state pension for women in this group is estimated to be around £140 per week. The average (median) amount of gross state pension for men starting to receive state pension over the same period is estimated to be around £185 per week.

The estimates above are for gross state pension amounts which include additional pension rights accrued in private pension schemes during periods of contracting out. They do not include income from means tested benefits.

(c) The Government want all pensioners to have a decent and secure income in retirement. Pension credit provides a safety net for the poorest pensioners by topping up income to a minimum amount, and Government have restored the earnings link for the basic state pension and given a “triple guarantee” that the basic state pension will increase by the highest of the growth in average earnings, price increases or 2.5%.

Source:

(a) and (b): The Department's PENSIM2 simulation model October 2012 and DWP Forecasting Division: Budget 2012. Figures relate to Great Britain only.

Telephone Services

John Healey: To ask the Secretary of State for Work and Pensions what enquiry and claims telephone lines his Department operates which are (a) free to the caller and (b) may incur a charge to the caller; and what the principal access number is of each. [123146]

Mr Hoban: The information is as follows:

List of 0800 and 0845 numbers operated by Contact Centre Services (CCS), Pensions Service and Disability and Carers Service (DCS)
BusinessService lineTelephone numberCost incurred/free (if calling from a BT landline)Free to call from mobile providers?(1)

JCP

Balfour Beatty Switchboard - WSD

0845 6043719

Cost incurred

No

JCP

Balfour Beatty Switchboard Welsh - WSD

0845 6044248

Cost incurred

No

JCP

Benefit Cap

0845 6057064

Cost incurred

No

JCP

Benefit Cap Welsh

0845 6057066

Cost incurred

No

JCP

Crisis Loan

0800 0327952

Free

Yes

JCP

Crisis Loan Welsh

0800 0328355

Free

Yes

JCP

Employer Direct

0845 6012001

Cost incurred

No

JCP

Employer Direct Welsh

0845 6014441

Cost incurred

No

JCP

First Contact

0800 0556688

Free

Yes

JCP

First Contact Welsh

0800 0121888

Free

Yes

JCP

HSE

0845 3009923

Cost incurred

No

JCP

Jobseeker Direct

0845 6060234

Cost incurred

No

JCP

Jobseeker Direct Welsh

0845 6067890

Cost incurred

No

JCP

Local Authority Fraud Hotline

0800 3286340

Free

No

JCP

Maternity Allowance

0845 6088610

Cost incurred

No

JCP

Maternity Allowance Welsh

0845 6088674

Cost incurred

No

JCP

NINO

0845 6000643

Cost incurred

No

JCP

NINO Welsh

0845 6021491

Cost incurred

No

JCP

NBFH

0800 854440

Free

No

JCP

NBFH Welsh

0800 6783722

Free

No

JCP

Provider Helpdesk

0845 604 4015

Cost incurred

No

JCP

Primary Benefit Enquiries

(2)

Cost incurred

No

JCP

Primary Benefit Enquiries Welsh (ENQUIRE and IB Migration)

0845 6003018

Cost incurred

No

17 Oct 2012 : Column 351W

17 Oct 2012 : Column 352W

JCP

IB Migration

0845 6008192

Cost incurred

No

JCP

Sanctions

0845 6023024

Cost incurred

No

JCP

Sanctions Welsh

0845 6023018

Cost incurred

No

JCP

Social Fund

0845 6036967

Cost incurred

No

JCP

Self Service Helpline

0845 6043349

Cost incurred

No

JCP

Self Service Helpline Welsh

0845 6043412

Cost incurred

No

JCP

Tax Evasion Hotline

0800 788887

Free

No

JCP

UKBA Datamatch (status validation helpline)

0845 6003080

Cost incurred

No

JCP

Workplace Pension Information Line

0845 6001268

Cost incurred

No

JCP

Workplace Pension Information Line Welsh

0845 6008187

Cost incurred

No

PDCS

Pension Service

0845 6060265

Cost incurred

No

PDCS

State Pension Claim Line

0800 7317898

Free

Yes

PDCS

Pension Credit Claim Line

0800 991234

Free

Yes

PDCS

Future Pension Centre

0845 3000168

Cost incurred

No

PDCS

Future Pension Centre - Overseas

0845 6010322 (0191 2183600)

Cost incurred

No

PDCS

National Pension Centre

0845 3013011

Cost incurred

No

PDCS

International Pension Service

0845 6010008 (01912187777)

Cost incurred

No

PDCS

Disability Living Allowance and Attendance Allowance Helpline

0845 7123456

Cost incurred

No

PDCS

Carers Allowance

0845 6084321

Cost incurred

No

PDCS

Benefit Enquiry Line

0800 882200

Free

Yes

PDCS

Disability Living Allowance Helpine (DWP)

0845 6020194

Cost incurred

No

PDCS

Disability Living Allowance - Motability

0845 6020197

Cost incurred

No

PDCS

Disability Living Allowance - Third Party

0845 9000121

Cost incurred

No

PDCS

Tell Us Once

0800 0857308

Free

No

PDCS

Method Of Payment Reform

0800 0856528

Free

No

PDCS

Method Of Payment Reform

0800 0857075

Free

Yes

PDCS

Method Of Payment Reform

0800 0857102

Free

No

PDCS

Pension Tracing Service

0845 6002537

Cost incurred

No

PDCS

Pensions Savings for Later Life

0800 6781132

Free

No

PDCS

State Pension Equalisation

0845 6005362

Cost incurred

No

PDCS

PDCS TPS Pension Credit

0800 7314811

Free

Yes

PDCS

State Pension Deferrals

0800 7315413

Free

No

PDCS

National Pension Centre - Home Responsibilities Payments

0800 917 7306

Free

No

PDCS

Local Service (DWP Visiting)

0800 9179149

Free

No

PDCS

Winter Fuel Helpline

0845 9151515

Cost incurred

No

PDCS

State Pension Welsh

0800 7317936

Free

Yes

PDCS

Changes (Welsh)

0845 6060275

Cost incurred

No

(1) DWP has an agreement with O2, Orange, Vodafone, T-Mobile, Hutchison 3G, Tesco Mobile, Virgin Mobile and Cable and Wireless. This agreement allows many DWP customers to make free mobile phone calls from their participating networks to the Department's 0800 customer numbers. (2)Various 0845s-see Table 2 for all 73 English 0845 numbers.
Table 2
Primary benefit inquiry0845 Numbers

Aberdeen

0845 608 8749

Barnsley

0845 608 8560

Basildon

0845 608 8575

Bathgate

0845 608 8630

Belfast

0845 608 8770

Birkenhead

0845 608 8529

Bolton

0845 608 8531

Bristol East

0845 608 8597

Burnley

0845 608 8502

Bradford

0845 608 8556

Bury St Edmunds

0845 608 8618

Caerphilly

0845 608 8562

Cannock

0845 608 8676

Canterbury

0845 608 8501

Carlisle

0845 608 8545

Chester

0845 608 8534

Chesterfield

0845 608 8521

Chippenham

0845 608 8621

Chorlton

0845 608 8504

Clyde and Fife

0845 608 8582

Clydebank

0845 600 1506

Coatbridge

0845 608 8645

Cosham

0845 608 8573

Derby

0845 608 8506

Doncaster

0845 608 8508

Exeter

0845 608 8564

17 Oct 2012 : Column 353W

Glasgow

0845 603 6347

Gloucester

0845 608 8624

Greenock

0845 608 8598

Hackney

0845 600 6334

Halifax

0845 608 8548

Handsworth

0845 608 8648

Hanley

0845 608 8673

Hastings

0845 608 8757

Hull

0845 608 8546

Huyton

0845 608 8535

Hyde

0845 608 8526

Ilford

0845 600 2612

Kilmarnock

0845 608 8632

Leeds

0845 608 8590

Leicester

0845 608 8525

Lincoln

0845 608 8532

Lisahally

0845 603 5759

Llanelli

0845 608 8554

Luton

0845 608 8627

Mansfield

0845 608 8518

Makerfield

0845 377 6001

Merthyr Tydfil

0845 608 8552

Newport

0845 608 8569

Norwich

0845 608 8571

17 Oct 2012 : Column 354W

Nottingham

0845 608 8528

Newcastle

0845 608 8642

Oldham

0845 608 8523

Preston

0845 608 8524

Peterborough

0845 608 8603

Plymouth

0845 603 6095

Ramsgate

0845 608 8626

Ravenhurst

0845 608 8657

Sheffield

0845 600 1267

St Austell

0845 608 8578

St Helens

0845 608 8503

Stockton

0845 600 1651

Sunderland

0845 608 8637

Stratford

0845 600 0148

Totton

0845 608 8620

Walsall

0845 602 0206

Watford

0845 608 8583

Wellingborough

0845 609 4904

Wolverhampton

0845 600 3115

Worcester

0845 608 8665

Worthing

0845 608 8715

Wrexham

0845 600 3016

York

0845 608 8550

Textphone services
BusinessService lineNumberCost incurred/free (if calling from a BT landline)

JCP

First Contact English and Welsh and E-Claims Helpline

0800 023 4888

Free

JCP

Crisis Loans

0800 032 7958

Free

JCP

National Benefit Fraud Hotline English and Welsh

0800 328 0512

Free

JCP

Local Authority Fraud Hotline

0800 328 6341

Free

JCP

Jobseeker Direct

0845 605 5255

Cost incurred

JCP

DWP Recruitment Line English and Welsh

0845 600 8191

Cost incurred

JCP

Workplace Pensions

0845 850 0363

Cost incurred

JCP

NINO Allocation English and Welsh

0845 600 0644

Cost incurred

JCP

Jobseeker Direct (Welsh)

0845 604 4022

Cost incurred

JCP

Social Fund/Maternity Allowance

0845 608 8553

Cost incurred

JCP

Primary Benefit and Ben Cap

0845 608 8551

Cost incurred

JCP

Self Service Helpline Textphone English and Welsh

0845 604 0523

Cost incurred

JCP

Employer Direct

0845 601 2002

Cost incurred

JCP

ED Welsh Text Phone

0845 601 4442

Cost incurred

PDCS

Method Payment Reform

0800 085 7146

Free

  

0800 085 7305 (Welsh)

Free

PDCS

Tell Us Once

0800 141 2218

Free

PDCS

State Pension Claim Line

0800 731 7339

Free

  

0800 7317013

 

PDCS

Benefit Enquiry Line

0800 243 355

Free

PDCS

Pension Credit Claim Line

0800 169 0133

Free

PDCS

Future Pension Centre

0845 3000169

Cost incurred

PDCS

National Pension Centre

0845 301 3012

Cost incurred

PDCS

International Pension Centre

0800 032 6436

Free

PDCS

Changes

0845 60 60 285

Cost incurred

PDCS

 

0845 60 60 295

Cost incurred

PDCS

Carers Allowance

0845 604 5312

Cost incurred

PDCS

DLA and AA Main Line

08457 22 44 33

Cost incurred


17 Oct 2012 : Column 355W

Debt Management

Debt Management does not operate any inquiry lines that are free to the caller. They have three inquiry lines as follows:

0845 8500293

Debt Recovery

0845 8500051

Recovery From Estates

0845 6046697

Textphone

All these numbers incur charges to the caller which are dependent on the service providers' tariff.

In addition Debt Management has one geographic inquiry line: 44 161 904 1233 This is specifically for customers living abroad (as the non-geographic numbers do not always work from overseas). Charges for these calls will be at the service providers' international tariff.

Child Maintenance Group

The Child Maintenance Group do not have any 0800 free to call customer numbers. Their customer facing numbers are prefaced by 0845 which are typically charged at between 1p and 10.5p per minute from a landline. Calls from mobile phones generally cost between 12p and 41p per minute.

Any call a customer makes will incur a charge and this is dependent upon their service provider and whether the call is made from a landline or mobile.

Our telephony is not split between inquiries and claims. Child support telephony are geographical numbers based upon the home address of the parent with care for the six different regional areas, for our customers with claims which have been active since 2003. There is a separate number for customers with active claims prior to 2003, and a dedicated number for employers. The numbers are as follows:

 Number

Eastern

0845 6090092

North West

0845 6090082

Midlands

0845 6090062

Northern

0845 6090042

South East

0845 6090052

South West

0845 6090072

Employer Helpline

0845 7136010

Pre-2003 Scheme Helpline

0845 7133133

Universal Credit

Yvonne Fovargue: To ask the Secretary of State for Work and Pensions what the cost to his Department is of the (a) helpline and (b) training for hon. Members and their staff on the introduction of universal credit. [122770]

Mr Hoban: We are developing our plans to support hon. Members and their staff during the introduction of universal credit: costs are therefore not yet available. We will use the opportunity of our pathfinder approach to develop and test support arrangements which balance the need to provide appropriate advice and to focus our investment on the service offered to claimants.

Stephen Timms: To ask the Secretary of State for Work and Pensions if he will place on his Department's website a record of the actions from meetings of the

17 Oct 2012 : Column 356W

Universal Credit Finance and Commercial Working Group which have taken place since January 2012. [123043]

Steve Webb: The Universal Credit Finance and Commercial Working Group is a joint forum with local authorities to discuss and assess financial impacts of DWP's universal credit programme and related matters. The DWP website currently contains summaries of transactions of this group from some previous meetings. We are developing a new, more secure and interactive web application that will allow for more discussion and access to documents and transactions from this and other bodies. When this is available we will ensure that the records are brought up to date.

Stephen Timms: To ask the Secretary of State for Work and Pensions if he will update his Department's website to include the minutes of the meetings of the Local Authority Transition Working Group which have taken place since the last published minutes in February 2012. [123044]

Steve Webb: The Local Authority Transition Working Group is an important forum to engage with local authorities about all aspects of DWP's universal credit programme. The DWP website currently contains summaries of transactions of this group from some previous meetings. We are developing a new, more secure and interactive web application that will allow for more discussion and access to documents and transactions from this and other bodies. When this is available we will ensure that the records are brought up to date.

Welfare Reform Act 2012

Ms Ritchie: To ask the Secretary of State for Work and Pensions what recent discussions he has had with (a) the Minister for Social Development and (b) the Finance Minister in Northern Ireland on introducing operational flexibility and mitigation measures for the implementation of the Welfare Reform Act 2012 in Northern Ireland. [123053]

Mr Hoban: Ministers from both Administrations meet regularly to discuss these issues and others of mutual interest.

Work Capability Assessment

Graham Jones: To ask the Secretary of State for Work and Pensions if he will consider contracting work capability assessments to the NHS. [123140]

Mr Hoban: The current contract end date for provision of Work Capability Assessments is August 2015. Future provision will be contracted for through our Health and Disability Assessment Framework which was let in April 2012. The Framework has been let for an initial five year period and can be extended for a further two years. NHS are not among the suppliers on the Health and Disability Assessment Framework and so will not be invited to tender directly. Organisations who are on the Health and Disability Assessment Framework may choose

17 Oct 2012 : Column 357W

to subcontract the delivery of assessment services and so there is the potential for the NHS to become involved in that capacity.

Work Programme

Stephen Timms: To ask the Secretary of State for Work and Pensions pursuant to the answer of 3 September 2012, Official Report, column 166W, on employment

17 Oct 2012 : Column 358W

schemes, when during the autumn he plans to conduct the next exercise to determine the proportion of Work programme attachments which are referred to tier one and tier two voluntary sector organisations. [123037]

Mr Hoban: An exercise looking at the proportion of Work programme referrals to voluntary sector organisations in tier one and two of supply chains is currently under way, and is expected to be completed before the end of autumn 2012.