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|The Pension Service||n/a||n/a||n/a||600||876||25,735|
|Child Support Agency||9,200||4,111||0||1,812||3,338||1,565|
|Disability and Carers service||n/a||n/a||0||40||11,913||7,875|
|War Pensions Agency||(21)3,583||n/a||n/a||n/a||n/a||n/a|
|Departmental Headquarters and Snared Directorates||14,019||620||8,595||0||60||8,467|
In addition to investigations staff, there is a network of security advisers in place across the Department. Their role includes promoting internal security throughout businesses, reporting and initial investigation potential security incidents, and providing security awareness training to staff.
Jim Cousins: To ask the Secretary of State for Work and Pensions in which parts of the Jobcentre Plus (a) network and (b) contact centres the Customer Management System has been implemented; and what the implementation dates are for the rest of the (i) network and (ii) contact centres. 
[holding answer 24 January 2006]: The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.
6 Feb 2006 : Column 871W
The Secretary of State for Work and Pensions has asked me to reply to your question asking in which parts of the Jobcentre Plus (a) network and (b) contact centres the Customer Management System has been implemented; and what the implementation dates are for the rest of the (i) network and (ii) contact centres. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.
|East of England||Bedfordshire and Hertfordshire||Partial|
|Lincolnshire and Rutland||Partial|
|London||Brent, Harrow and Hillingdon||Partial|
|City and East London||Partial|
|Lambeth, Southwark and Wandsworth||Partial|
|South East London||Partial|
|North East London||Partial|
|North East||City of Sunderland||Full|
|Gateshead and South Tyneside||Full|
|North West||Cheshire and Warrington||Full|
|Greater Manchester East||Partial|
|Greater Manchester West||Partial|
|Liverpool and Wirral||Full|
|Scotland||Ayr, Dumfries, Galloway and Inverclyde||Partial|
|Edinburgh, Lothians and Borders||Partial|
|Forth Valley and Fife||Partial|
|Highlands, Islands, Clyde Coast and|
|Lanarkshire and East Dunbartonshire||Partial|
|South East||Buckinghamshire, Oxen and Berkshire||Partial|
|Surrey and Sussex||Partial|
|South West||Devon and Cornwall||Partial|
|Dorset and Somerset||Partial|
|Wiltshire and Swindon||Partial|
|West of England||Partial|
|Cardiff and Vale||Full|
|North West Wales||Partial|
|South East Wales||Full|
|Wrexham and North West Coast||Partial|
|West Midlands||Birmingham and Solihull||Partial|
|Coventry and Warwickshire||Partial|
|Yorkshire and||Barnsley, Doncaster and||Partial|
|Calderdale and Kirklees||Partial|
|East Yorkshire and Humber||Partial|
Mr. Boswell: To ask the Secretary of State for Work and Pensions what steps are taken by the staff of Jobcentre Plus to support working age claimants with special needs, with particular reference to people with (a) English language difficulties, (b) learning disabilities and (c) chronic physical and mental health problems. 
The Secretary of State for Work and Pensions has asked me to reply to your questions asking what steps are taken by the staff of Jobcentre Plus to support working age claimants with special needs, with particular reference to people with (a) English language difficulties, (b) learning disabilities and (c) chronic physical and mental health problems. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.
Jobcentre Plus provides additional help for those people who face particular disadvantage in the labour market. This is provided primarily through personal advisers who provide information, advice and guidance to help people identify and overcome barriers to employment. Alongside this, there is a range of employment and training related opportunities to help overcome specific issues such language and learning difficulties, and physical and mental health problems.
By way of context it is worth mentioning that the Government published a Green Paper on Welfare ReformA New Deal for Welfare : Empowering people to work" on 24 January 2006. In that Green Paper the Government re-emphasised its commitment to provide opportunity for all saying :
Ensuring that all our citizens have both the right and the opportunity to join the world of work is a fundamental responsibility of any modern government. The Government will help people achieve success for themselves and their families."
The Green Paper sets our proposals for reforms which build on recent successes which Jobcentre Plus have been a part of and we are continue to take a leading in role in delivering better services to the people we serve.
On the specific issue of language difficulties, our policy is to ensure interpreters are provided when conducting business with customers who do not speak English or Welsh, or who are deaf or hard-of-hearing. Interpreters can be provided in a number of ways, e.g. through:
In some instances customers may also use their own interpreters, e.g. a family member or friend, though for formal interviews, e.g. benefit appeals and tribunals, only independent and qualified interpreters may be used.
People for whom English is a second language (ESOL) also have access to work focused provision through our Work Based Learning for Adults programme and the New Deal. These ESOL programmes provide full-time help for up to 26 weeks, 780 learning hours (26 weeks at 30 hours a week). Participants follow a varied and innovative approach to learning and are encouraged to take part in project work and work placements to consolidate their learning, which is designed to improve skills by at least one level.
Jobcentre Plus also has a range of support and labour market advice for those customers receiving Incapacity benefits. This is available to a range of customers with health conditions and disabilities including those with learning difficulties and chronic physical and mental health conditions.
A key, new, element of our service are the Pathways to Work Pilots, which are currently operating in 11 Jobcentre Plus Districts. Specialist advisers are given enhanced interviewing skills to enable them to deal specifically with this customer group. Pathways to Work have also introduced a more intensive mandatory regime of work-focused interviews for all new Incapacity benefit customers, with access to a wider range of support. IB customers with the most severe conditions are not expected to take part in the full Pathways regime but can volunteer to participate. The support includes a Choices Package, which includes the Condition Management Programme (CMP) delivered through a partnership between Jobcentre Plus and the NHS. The CMP is delivered by health professionals and has been
Incapacity Benefit Personal Advisers (IBPAs) have been introduced into all Jobcentre Plus offices. The aim of the IBPA is to provide support to customers in receipt of Incapacity Benefit move closer to the labour market and into sustainable employment.
Additionally, more specialist support is available via the Disability Employment Adviser (DEA) who works closely with employers, employees and customers with a health condition or disability, offering advice and practical support to enable the person find and sustain employment. DEAs are also a route for obtaining support through the specialist programmes provided by Jobcentre Plus.
Work Preparation is an individually tailored, work-focused programme that enables disabled people to address barriers associated with their disability and prepare for working with the confidence necessary to achieve and sustain their job goal;
WORKSTEP provides support in jobs for disabled people who have more complex barriers to finding and keeping work but who, with the right support, can work effectively and develop in their job. Longer-term support continues to be available for those who need it and is a major element of the programme;
people with a disability or health condition may also receive help through the New Deal for Disabled People programme. NDDP is a voluntary programme which gives customers on qualifying disability or health-related benefits in England, Scotland and Wales access to a network of Job Brokers. Job Brokers work with customers to help them compete in the labour market and support them in finding and keeping a job;
Residential Training provides a unique service to unemployed disabled adults whose needs are not met through any other government funded programmes. Although other programmes can fund training aimed at helping disabled people into work, the Residential Training courses are unique in that they deliver specific training and programmes for disabled people with complex needs who cannot enter into employment or a work-based environment without the appropriate preparation; and
Mr. Boswell: To ask the Secretary of State for Work and Pensions what the average (a) time taken, (b) cost of and (c) number of public officials involved was in handling a fresh claim for jobseeker's allowance in the last period for which figures are available. 
The Secretary of State has asked me to reply to your question asking what the average (a) time taken, (b) cost of and (c) number of public officials involved was in handling a fresh claim for Jobseeker's Allowance in the last period for which
In the operational year 2004/2005, the AACT for Jobseeker's Allowance was 12.1 days and, for the same period, an estimate of the average direct cost (excluding overheads) of processing a new claim for Jobseeker's Allowance was £21.97.
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