Further memorandum submitted by the Department
for Work and Pensions (OP 08A)
ONE PRIVATE/VOLUNTARY SECTOR PILOTS: INNOVATION
1. Following a recent visit to Benefits
Agency (BA), Employment Services (ES) and Jobcentre Plus offices
in Wakefield, Leeds, Huddersfield and Sheffield by the Work and
Pensions Committee, Mark Neale agreed to provide further detail
on the innovations currently being delivered by private/voluntary
sector (PVS) partners in the ONE pilot areas.
2. Immediate. This provides the Committee
with some additional background to their recent visits and is
for information only.
3. As part of the competition for private/voluntary
sector leadership of ONE, the PVS partners were asked to put forward
their proposals to introduce added value and innovative ideas.
These were intended to improve the effectiveness of service delivery
and were separately identified within partners proposals for implementing
and delivering the service. In operating the ONE service, partners
have continued to work closely with ES, BA and local authorities
to refine and introduce their innovative ideas. They were particularly
keen to enhance the job outcomes achieved from non-JSA clients
in response to specific actions sought by Ministers to attach
these clients to the labour market. Innovative proposals currently
being delivered in the four ONE PVS areas are set out as follows:
4. Reed In PartnershipNorth Nottinghamshire
The innovation focuses in the main on helping
non-JSA clients into work through "Reed Discovery",
a programme that has been tested in the Employment Zones that
Reed operate. The aim of Reed Discovery is to build upon the foundations
laid down by ONE in North Nottinghamshire working further to engage
the non-JSA client group, including Lone Parents and those claiming
Reed Discovery comprises three sections, covering:
Motivation and goal identification.
Reed Discovery intends to engage 400 clients
and aims to help 100 of those clients into sustainable employment.
In addition Reed are delivering an outreach facility to clients
who are unable to come into their Reed Discovery centre.
5. Deloitte Consulting LtdLeeds
Deloitte have implemented a number of innovations
within the Leeds pilot area to enhance both their performance
and the service to clients.
Opportunity Centrewhich delivers
an enhanced caseloading service to non-JSA clients, particularly
refugees and asylum seekers.
Lone Parent Mentoringproviding
additional support to lone parents entering ONE and will contribute
to better outcomes and sustainable employment for this client
Active Job Matching and Sustainability
Supportthis involves increased client contact with the
labour market by increasing the level of submissions to vacancies.
The aim is to achieve an increase in the number of clients placed
into sustainable employment.
Ex-Offender Job and Training Brokeringthe
aim is to enhance the ONE service for the ex-offender client group
by matching training provision directly to the needs of the local
Client Profiling and Streamingin
order to better meet the needs of clients the length of the initial
work-focussed meeting is tailored to the individual client. This
will particularly benefit the non-JSA client group.
6. Deloitte Consulting LtdSuffolk
The innovative proposals implemented by Deloitte
in Suffolk are quite different from those implemented in Leeds.
The differences reflect the needs of the individual clients and
labour markets within the pilot areas. The broad aims however
are very similar in that they are focussed on enhancing the service
to clients and therefore improving the performance of the pilot
The innovations are as follows:
Targeted Job Placement Activitiesthis
is aimed at specific client groups particularly those facing barriers
to work. Teams of peripatetic advisers and job matching clerks
offer a service to clients with a strong focus on returning to
Targeted Client Marketing & Advisory
Servicethis innovation focuses on clients with barriers
to work, including those in rural areas. The service is available
to all client groups but particular focus is placed on long-term
incapacitated clients and people with disabilities.
Dedicated Screening and Matching
Servicethis service is aimed at those clients who already
have a strong focus on returning to work. The service will undertake
one-to-one caseloading, match clients to job vacancies and actively
market the client and job to each other.
Lone Parents Dedicated Matching Service
(Stock Clients)this innovation is aimed at Lone Parents
who demonstrate a desire to return to work. At initial meetings
advisers will be able to offer advice and undertake extensive
job matching to help the client into employment. Employers will
also be targeted to increase opportunities for Lone Parents. Support
will also be offered to the employee and employer in the first
13 weeks of employment.
Provision of a Telephone and Postal
Support Servicethis innovation has been implemented due
to the dispersed and rural nature of the county to respond to
the needs of the local client group. The aim is to provide a centralised
point of contact for all telephone enquiries and postal claims
and provide a call-back service to clients. Staff will establish
whether clients requesting a new claim to benefit are capable
of participating in an initial work-focussed meeting. This will
ensure an early focus on job readiness assessment and job submission.
7. Action for EmploymentNorth Cheshire
A number of proposals have been implemented
in North Cheshire to enhance the service delivered to clients
these include the following:
Electronic Claim Forman IT
solution, which enables clients to provide their personal details
once, with these details then populating the appropriate electronic
claims forms before being printed and signed.
Lone Parent Open WeekThis
took place in Halton Lea Jobcentre and highlighted the help and
services available to Lone Parents.
DfEE Health and Safety Approved Toysthese
are designed to make the atmosphere in the ONE sites more welcoming
for clients with children.
Specialist Vacancy Matcherthis
service is aimed at matching clients to vacancies across the North
Cheshire pilot area. ES vacancies will be matched up to clients
skills, experience and qualifications to ensure that employers
are provided with quality candidates.
Development of ONE Personal Adviser
Training Eventdesigned to encompass those elements of adviser
work not covered by existing training events.
Delivery of Training to Personal
Advisersthis will centre around the use of the Labour Market
System IT and how the system should be used to effectively capture
the results of advisory interventions.
Employer Open Dayin order
to encourage take up of vacancies in care work a local employer
was invited to meet with ONE clients.