Memorandum from Iris Hill (ILA 37)
INDEPENDENT COMPUTER TRAINER LICENSED BY
HAIRNET COMPUTER TRAINING WORKING IN LONDON
1. In June 2001, I discovered what seemed
to be fraud by a Learning Provider. They had helped an old lady
to enrol on the ILA scheme. They then rang her and asked if she
had been given her ILA number. She had and they asked her to read
it to them. She said she did not want to do a course at their
centre, but they asked her for the number anyway.
2. She rang me to ask if I would deliver
the training in her own home, to which I agreed. She gave me the
number and admin at Hairnet put it through the system. The money
had already been taken.
3. I rang the ILA centre to be told that
there was nothing they could do about this. I tried to report
this Training Provider and suggest that they should be investigated.
They told me that there was no mechanism for doing this. If I
really thought that something should be done I could try writing
to the ILA centre and maybe someone might look at it. There was
no interest at all in hearing about potential fraud.
4. My client, being a strong lady, went
to the centre and made such a fuss that they eventually agreed
to a refund to the ILA centre.
5. If a Government Agency had been involved
I would have expected a greater level of accountability. There
seemed to be none at the ILA centre and no will to investigate
any potential fraud.
7 February 2002