Select Committee on Education and Skills Minutes of Evidence


Annex 1

INDIVIDUAL LEARNING ACCOUNTS KEY DATA

Month
Accounts opened (cumulative)
Complaints received (in Month)
Complaints Received (cumulative)
Percentage complaints (cumulative)
No of Learning Providers
Expenditure (Cumulative)[12]
Sep 2000
109,564
5
2,241
5,949,672
Oct 2000
214,880
360
365
0.16
2,939
12,231,396
Nov 2000
292,641
379
744
0.25
3,500
33,068,858
Dec 2000
347,175
168
930
0.26
3,876
40,136,718
Jan 2001
446,724
136
1,066
0.23
4,322
45,729,618
Feb 2001
556,928
254
1,320
0.23
4,781
54,107,629
Mar 2001
661,558
172
1,492
0.22
5,383
65,695,333
Apr 2001
781,572
256
1,748
0.22
5,785
76,691,231
May 2001
988,539
271
2,019
0.20
6,321
90,169,229
Jun 2001
1,276,275
346
2,365
0.18
6,935
104,711,045
Jul 2001
1,578,014
731
3,096
0.19
7,449
127,851,914
Aug 2001
1,941,468
1,208
4,304
0.22
8,053
152,815,448
Sep 2001
2,386,238
1,749
6,053
0.25
8,471
180,015,080
Oct 2001
2,529,609
2,395
8,448
0.33
8,850
226,841,152
Nov 2001
2,620,645
7,480
15,928
0.61
8,910
260,888,560
Dec 2001
2,620,645
1,335
[13]17,263
0.66
8,910
264,974,254
Jan 2002
2,620,645
1,015
[14]18,278
0.70
8,910
268,835,094





12   Expenditure refers to total ILA programme payments - the majority represents payments to learning providers but also included are Capita contract payments, development pilots and other related programme costs. Back

13   Cum. complaints figure includes some 5900 logged complaints received by telephone and in writing from individuals who state money has been taken from their account without their knowledge or consent. The Department is presently scrutinising the log to remove any duplication in complaints recording. Back

14   As above. Back


 
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Prepared 17 April 2002