Select Committee on Environment, Transport and Regional Affairs Appendices to the Minutes of Evidence

Annex E


Key Target 1:

  To meet the quality and general effectiveness levels as specified in the Business Plan 2000-01.

Key Target 2:

  To meet the requirements on levels and types of activity laid down in the Memorandum of Agreement on each Road Transport Enforcement scheme, as agreed with the Department of the Environment, Transport and the Regions.

Key Target 3:

  To continue to improve customer service across VI through the implementation of initiatives in line with the Modernising Government agenda, and with particular emphasis on increased advisory and educational services.

Key Target 4:

  To break even while achieving an average 6 per cent real rate of return on capital, over the period 1 April 1998-31 March 2003.

Key Target 5:

  To achieve an Aggregated Cost Efficiency (ACE) Index outturn of +1 per cent.

Key Target 6:

  To improve performance management across the business through delivery of the specified measures in the Business Plan 2000-01.

Key Target 7:

  To secure the long term development of the organisation through:

    a.  progression of the MOT Computerisation project;

    b.  continued development of electronic services delivery; and,

    c.  a network review resulting in an updated network strategy.

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