MANAGEMENT OF PROMETRIC'S THEORY TEST
1. The second generation of theory test
was launched on 4 January 2000. Prometric, (then known as Sylvan
Prometric), was awarded the contract to deliver the second-generation
theory test using touchscreen technology, in December 1998. Between
then and the delivery date of 4 January 2000, development work
on the project took place concurrent to the outgoing contractor
DriveSafe being managed out to ensure that there was a seamless
and structured transition to the new system. The project was brought
successfully into live running on time, to specification, and
in budget. It was considered to be a success.
2. There service continues to be delivered
to an acceptable standard, and apart from two issues that arose
in summer 2000, there have been relatively few problems.
3. The first of these issues related to
the incorrect marking of one question which resulted in a number
of candidates being given a fail result instead of a pass. The
second concerned a number of candidates being allowed to take
a theory test when they had not reached the minimum age for the
test. Both of these issues were picked up by DSA's regular audit
checks of procedures, and were dealt with immediately. All the
affected candidates were contacted personally, and each case resolved
on an individual basis.
4. As a result of these two events, we have
strengthened our checks and procedures in the necessary areas
of the business, and increased our monitoring of the Theory Test
5. The earlier challenges have now been
overcome, and the operation is running in a stable state, with
the service standards being generally met.